Refund policy
Return and Refund Policy – Cavallyro
At Cavallyro, we aim to provide our customers with excellent service and an enjoyable shopping experience. Our return and refund policy is carefully designed to ensure maximum customer satisfaction under specific conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.
No Refunds on Sale Items
Items purchased during a sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even if the size is incorrect.
Return Shipping Costs
Customers are responsible for the shipping costs of returns. Cavallyro does not reimburse return shipping fees and is not liable for any costs incurred during the return process.
Return Request Timeframe
Returns must be requested within 30 days of receiving the item. Returns requested after this period will not be accepted. Please respect this timeframe to be eligible for a return.
Exchange of Sale Items
Sale items cannot be exchanged, even if the size does not fit. Please ensure you choose the correct size before completing your purchase.
100% Guarantee on Defective Products
We offer a full guarantee on all defective products. If an item has a manufacturing defect, it may be returned for a full refund or exchanged, depending on your preference.
Return Process
To initiate a return, please send an email to info@cavallyro.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Return Form Requirement
Returns submitted without a completed return form cannot be processed. Be sure to include this form with your return to ensure proper handling of your request.
Final Note
Cavallyro is committed to ensuring customer satisfaction. By following our return and refund policy, we make sure that all returns are handled efficiently and fairly. If you have any questions or feedback, please contact our customer support at info@cavallyro.com.