Terms and conditions
Terms and Conditions
This website is operated by Cavallyro. Throughout the site, the terms "we", "us" and "our" refer to Cavallyro. Cavallyro offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and/or content contributors. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Article 1 – Definitions
In these terms and conditions, the following definitions apply: Right of withdrawal: the period during which the consumer can exercise their right of withdrawal; Consumer: a natural person who is not acting in the course of a profession or business and who enters into a distance contract with the entrepreneur; Day: calendar day; Long-term contract: a distance contract relating to a series of products and/or services, where the delivery and/or purchase obligation is spread over time; Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed to them in a way that allows future access and unchanged reproduction of the stored information; Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the withdrawal period; Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance; Distance contract: a contract concluded within the framework of a system organized by the entrepreneur for distance selling of products and/or services, using one or more means of distance communication exclusively up to the conclusion of the contract; Means of distance communication: means that can be used to conclude a contract without the consumer and entrepreneur being together in the same place at the same time; General terms and conditions: these general terms and conditions of the entrepreneur.
Article 2 – Entrepreneur Identity
Email address: info@cavallyro.nl
Company name: Cavallyro
Article 3
These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
Before a distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur and will be sent to the consumer free of charge upon request.
If the distance contract is concluded electronically, then in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent to the consumer electronically or otherwise free of charge upon request.
If specific product or service conditions also apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and in case of conflicting conditions, the consumer can always rely on the applicable provision that is most favorable to them.
If one or more provisions in these general terms and conditions are at any time wholly or partially void or annulled, the agreement and these conditions shall remain in effect for the rest, and the relevant provision shall be replaced by mutual agreement with a provision that closely approximates the intent of the original provision.
Situations not regulated in these general terms and conditions shall be assessed "in the spirit" of these general terms and conditions. Uncertainties about the interpretation or content of one or more provisions of our terms and conditions shall also be interpreted "in the spirit" of these general terms and conditions.
Article 4 – The Offer
If an offer has a limited validity period or is subject to conditions, this shall be explicitly stated in the offer.
The offer is non-binding. The entrepreneur is entitled to change and adapt the offer.
The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the offered products and/or services. Obvious errors or mistakes in the offer do not bind the entrepreneur.
All images, specifications, and data in the offer are indicative and cannot lead to compensation or dissolution of the agreement. Product images are a true representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.
Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This includes the price excluding customs and import VAT. These additional costs are borne by the customer.
The postal and/or courier service will apply specific rules for import when the goods are imported into the destination EU country. These rules apply here as well. The postal and/or courier service will charge VAT (possibly along with any customs duties) to the recipient of the goods;
any shipping costs;
how the agreement will be concluded and what actions are required for this;
whether the right of withdrawal is applicable;
method of payment, delivery, and performance of the agreement;
the period for accepting the offer, or the period within which the entrepreneur guarantees the price;
the rate for distance communication if the costs for using the distance communication technique are calculated on a basis other than the basic rate of the means of communication used;
whether the agreement will be archived after conclusion and, if so, how it can be accessed by the consumer;
how the consumer can check and, if necessary, correct the information provided by them before concluding the agreement;
any other languages in which the agreement may be concluded besides Dutch;
the codes of conduct to which the entrepreneur has committed and how the consumer can consult these codes of conduct electronically;
and the minimum duration of the distance contract in the case of a long-term transaction. Optional: available sizes, colors, types of materials.
Article 5 – The Agreement
The agreement comes into effect, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and complies with the stated conditions.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur shall observe appropriate security measures.
The entrepreneur may – within the legal framework – investigate whether the consumer can meet their payment obligations, as well as all facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur has good reason not to conclude the agreement based on this investigation, they are entitled to refuse an order or request with justification or to attach special conditions to its implementation.
Upon delivery of the product or service to the consumer, the entrepreneur shall include the following information in writing or in a way that allows the consumer to store it on a durable data carrier:
1. the visiting address of the entrepreneur’s business location where the consumer can file complaints;
2. the conditions and manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
3. information about guarantees and existing after-sales services;
4. the information included in Article 4 paragraph 3 of these terms, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;
5. the conditions for terminating the contract if the contract has a duration of more than one year or is of indefinite duration.
In the case of a long-term transaction, the provision in the previous paragraph applies only to the first delivery.
Each agreement is entered into under the suspensive condition of sufficient availability of the products concerned.
Article 6 – Right of Withdrawal
When purchasing products, the consumer has the option to dissolve the contract without stating reasons within 14 days. This withdrawal period starts on the day after the consumer or a third party designated in advance by the consumer has received the product.
During the withdrawal period, the consumer shall handle the product and packaging with care. They shall only unpack or use the product to the extent necessary to assess whether they wish to keep it. If they exercise their right of withdrawal, they shall return the product with all accessories and – if reasonably possible – in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
If the consumer wishes to exercise the right of withdrawal, they are required to notify the entrepreneur within 14 days of receiving the product, via written notice/email.
After notifying the entrepreneur, the consumer must return the product within 14 days. The burden of proof for timely return lies with the consumer, for example via a shipping receipt.
If the consumer does not notify the entrepreneur or does not return the product within the periods mentioned in points 2 and 3, the purchase becomes final.
Article 7 – Costs in Case of Withdrawal
If the consumer exercises their right of withdrawal, the return shipping costs shall be borne by the consumer.
If the consumer has already paid an amount, the entrepreneur shall refund this amount as soon as possible, but no later than within 14 days after the withdrawal – provided the product has already been returned or full proof of return can be provided.
Article 8 – Exclusion of the Right of Withdrawal
The entrepreneur may exclude the right of withdrawal for products described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer or in good time before the conclusion of the agreement.
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